Terms of service

Welcome to Kitchor. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to these Terms of Service and our applicable store policies.

Please read these terms carefully before making a purchase. If you do not agree with these terms, please do not use our website.

1. General Terms

Kitchor provides an online shopping experience for kitchen products and related items. Throughout these terms, “Kitchor,” “we,” “us,” and “our” refer to Kitchor. “You” and “your” refer to anyone visiting our website or purchasing our products.

You must provide accurate, complete, and current information when using our website or placing an order.

We reserve the right to update these terms when necessary. Changes will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted constitutes acceptance of the revised terms to the extent permitted by law.

2. Eligibility and Website Use

By using our website, you confirm that you are legally able to enter into a binding agreement under applicable law or have the permission of a parent or legal guardian where required.

You agree not to use our website for unlawful purposes, attempt to interfere with its operation, gain unauthorized access to our systems, transmit malicious code, or engage in fraudulent activity.

We reserve the right to restrict or suspend access when reasonably necessary to protect our customers, business, website, or legal rights.

3. Product Information and Availability

We make reasonable efforts to display accurate product descriptions, images, pricing, and other product details.

Actual product colors or appearances may vary slightly depending on your device, screen settings, lighting, or product variations. Product images are intended to represent the items offered, but minor visual differences may occur.

Product availability may change without notice. We reserve the right to correct errors, update product information, or discontinue products when necessary.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

4. Pricing and Payments

All prices are displayed in the currency indicated on our website, generally U.S. dollars for purchases intended for the United States market.

Prices, promotions, and discounts may change without prior notice. Any change will not alter an order that has already been accepted, except where correction is legally permitted.

Payment must be successfully authorized through an available payment method before an order can be processed.

Applicable taxes and any other charges will be displayed at checkout where required. We do not intentionally impose undisclosed fees.

If a pricing, payment, or listing error occurs, we will review the situation and contact you when necessary before taking any action that affects your order.

5. Orders and Order Acceptance

After placing an order, you may receive an order confirmation email. This email confirms that we have received your order request; it does not necessarily mean that the order has been finally accepted or shipped.

We reserve the right to decline, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, payment authorization issues, inaccurate pricing, product unavailability, or suspected unauthorized purchasing activity.

If we cancel an order after payment has been collected, we will arrange an appropriate refund to the original payment method, subject to applicable law.

Please check your order details carefully before completing checkout.

6. Order Changes and Cancellations

If you wish to cancel an order, please contact us within 24 hours of placing it at support@kitchor.com.

We will make reasonable efforts to accommodate cancellation requests received within this period. However, cancellation cannot be guaranteed once an order has entered processing or has shipped.

If an order cannot be canceled, you may contact us about the return options available under our Return and Refund Policy.

7. Shipping and Delivery

Kitchor currently ships to addresses within the United States only.

We offer free standard shipping on eligible orders as stated on our website. Orders are processed Monday through Friday, excluding applicable U.S. public holidays.

Our general estimated timelines are:

• Order processing: 1–2 business days.

• Shipping and transit: 3–7 business days.

• Estimated total delivery: 4–9 business days.

These timeframes are estimates, not guaranteed delivery dates. Delays may occur due to carrier operations, weather, holidays, incorrect addresses, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information at checkout. Please contact us promptly if you discover an address error.

For additional information, please review our Shipping Policy.

8. Returns, Refunds, and Exchanges

Eligible items may be returned within 30 days of delivery, subject to the requirements in our Return and Refund Policy.

Approved refunds are processed within 7 business days after the returned item has been received and inspected, where applicable. Your bank or payment provider may require additional time to post the funds.

We accept eligible exchange requests within the applicable return period. Kitchor does not charge restocking fees or hidden return fees. Return shipping costs may apply to returns due to a change of mind, as explained in our Return and Refund Policy.

Please contact support@kitchor.com before sending a return.

Our return and refund procedures do not limit any mandatory rights you may have under applicable law.

9. Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, or different from what you ordered, contact us at support@kitchor.com as soon as possible.

Please provide your order number, a description of the issue, and photographs where available. We will review your request and explain the available resolution, which may include a replacement, exchange, or refund as appropriate.

Nothing in these terms excludes any warranty or consumer protection right that cannot legally be excluded.

10. Promotions and Discounts

Promotional offers, discount codes, and special pricing may be subject to additional terms, including expiration dates, product eligibility, and minimum purchase requirements where applicable.

Unless otherwise stated, promotions cannot be exchanged for cash or combined with other offers. We reserve the right to correct promotional errors or discontinue an offer where legally permitted.

Any additional conditions will be communicated with the relevant offer.

11. Intellectual Property

Unless otherwise indicated, the content on our website, including text, graphics, logos, product descriptions, page layouts, and other materials, is owned by Kitchor or used with appropriate authorization.

You may view and use website content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, republish, or commercially exploit our content without prior written permission, except where permitted by law.

12. Reviews and Customer Submissions

If you submit a product review, comment, suggestion, or other content, you confirm that it is truthful to the best of your knowledge, lawful, and does not violate another person's rights.

You must not submit content that is fraudulent, misleading, abusive, defamatory, unlawful, or contains malicious software.

Where permitted by law, you grant Kitchor a non-exclusive, royalty-free right to use, reproduce, and display content you voluntarily submit for purposes related to operating, improving, or promoting our business. This does not transfer ownership of your content to us.

We may remove content that violates these terms or applicable law.

13. Third-Party Services and Links

Our website may contain links to third-party websites or use external services for payment processing, delivery, analytics, or customer support.

Third-party services operate under their own terms and privacy practices. Kitchor does not control every aspect of third-party websites and is not responsible for their independent content or practices.

Your use of third-party services is subject to the applicable terms of those services.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how personal information is collected, used, and disclosed.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy. Any processing of personal information will be subject to applicable privacy laws and the practices described in that policy.

15. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its content are provided on an “as available” and “as presented” basis.

We make reasonable efforts to maintain accurate product information and reliable website access, but we do not guarantee that the website will always operate without interruptions, errors, or technical issues.

Nothing in these terms excludes or limits any warranty or consumer right that cannot legally be excluded or limited.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Kitchor will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such exclusions are legally permitted.

Nothing in these terms excludes liability for fraud, intentional misconduct, gross negligence where exclusion is prohibited, or any other liability that cannot legally be limited.

Where liability may lawfully be limited, any limitation will apply only to the extent permitted by the applicable law.

17. Indemnification

To the extent permitted by law, you agree to be responsible for losses or reasonable costs arising from your unlawful use of our website, your violation of these terms, or your infringement of another person's rights.

This provision does not require you to indemnify Kitchor for losses caused by our own unlawful conduct or override any rights that cannot legally be waived.

18. Governing Law

These Terms of Service will be interpreted under the applicable laws of the State of New York and the United States, without disregarding any mandatory consumer protection rights that apply to you.

Nothing in this section prevents a consumer from exercising rights available under applicable law.

19. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our operations, website, services, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date. Changes will apply as permitted by applicable law.

20. Contact Information

If you have questions about these Terms of Service, your order, or our policies, please contact us.

Business Name: Kitchor
Email: support@kitchor.com
Phone: +1 (347) 865-6817
Business Address: 54-17 82nd St, Elmhurst, NY 11373, USA
Business Hours: Monday–Friday
Live Support: Contact our team through the Live Support feature on our website.

Thank you for choosing Kitchor. We appreciate your business and are committed to providing a clear and reliable shopping experience.