Refund policy

At Kitchor, your satisfaction matters to us. We want you to feel confident when shopping for your kitchen essentials. If you need to return an item, request a refund, or make an exchange, please review our policy below.

30-Day Return Policy

Kitchor accepts eligible return requests within 30 days of delivery.

To qualify for a standard return, items should be unused, in their original condition, and include the original packaging and accessories where possible. Proof of purchase or your order number is required.

Please contact us before sending any item back so we can guide you through the return process.

How to Request a Return

To request a return, follow these steps:

1. Email support@kitchor.com within 30 days of receiving your order.

2. Include your order number and the reason for your return.

3. If your item arrived damaged, defective, or incorrect, include photos if available.

4. Wait for our team to review your request and confirm the next steps.

5. Follow the return instructions provided by our support team.

Please do not ship an item back before your return request has been reviewed and instructions have been provided.

Return Approval

All return requests must be reviewed before an item is sent back. Once we receive your request, our team will notify you whether the return is approved and explain how to proceed.

Items returned without prior authorization may experience processing delays or may not be accepted.

Return by Mail

Eligible returns can be sent by mail after your return request has been approved.

To begin, contact support@kitchor.com with your order number and the reason for your return. Our team will provide the appropriate return instructions and confirm the correct return address.

Please do not send returns to our business address unless our team confirms that it is the designated return location.

Pack your item securely and include the required order information. We recommend keeping your shipping receipt and tracking number until your return has been completed.

Product Condition

Returned items should be unused, in their original condition, and include original packaging and accessories where possible.

Items that show signs of use, damage caused after delivery, or missing components may not qualify for a standard return.

If an item arrives damaged, defective, or incorrect, please contact us so we can review the situation and help determine an appropriate resolution.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact support@kitchor.com as soon as possible.

Please provide your order number, a brief description of the issue, and clear photos of the item or damage if available.

Our team will review your request and help with an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances.

Please contact us before returning the item so we can provide the correct instructions.

Return Shipping Fees

Kitchor does not charge restocking fees or hidden return fees.

For returns due to a change of mind or personal preference, customers may be responsible for return shipping costs. Any applicable return shipping costs will be explained before you proceed.

If your item arrives damaged, defective, or incorrect, contact our support team for assistance with the return shipping arrangements.

Original shipping charges, if any, may not be refundable unless required by applicable law or otherwise confirmed by our team.

Exchanges

We accept exchange requests for eligible items within the 30-day return period.

To request an exchange, email support@kitchor.com with your order number and details of the item you would like to exchange.

Our team will explain the available options and guide you through the process. Exchanges are subject to product availability.

Refund Processing Time

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed within 7 business days and issued to your original payment method.

Please note that your bank or payment provider may require additional time to make the funds available in your account.

If your refund has not appeared after the processing period and your payment provider's usual posting time, please contact us for assistance.

Order Changes and Cancellations

If you wish to cancel an order, please contact us within 24 hours of placing your order.

Email support@kitchor.com with your order number and cancellation request. We will do our best to accommodate your request before the order is processed or shipped.

Cancellation cannot be guaranteed once an order has entered processing or has shipped. If cancellation is no longer possible, you may contact us to discuss the return options available under this policy.

Contact Us

If you have questions about returns, refunds, exchanges, or order cancellations, our support team is here to help.

Store: Kitchor
Email: support@kitchor.com
Phone: +1 (347) 865-6817
Business Address: 54-17 82nd St, Elmhurst, NY 11373, USA
Business Hours: Monday–Friday
Live Support: Contact our team through the Live Support feature on our website.

Thank you for shopping with Kitchor. We appreciate your trust and look forward to helping you have a positive shopping experience.